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Thank you for choosing TelecomTrace!
We aim to provide the best quality telecom equipment, networking hardware, and technology solutions for your business needs. If you’re not completely satisfied with your purchase, we offer a straightforward returns and refund process.
1. Eligibility for Returns
You may return items within 30 days from the date of purchase, provided the product is unused, undamaged, and in its original packaging. Certain products, such as custom orders or items marked as “non-returnable,” may not be eligible for returns.2. Return Process
To initiate a return, please contact our customer support team at info@telecomtrace.com with your order details. Once your return request is approved, we will provide you with instructions on how to send the product back.3. Refund Process
Refunds will be processed once we receive and inspect the returned items. The refund will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will assist you in replacing or refunding the defective product. If the product is covered by a manufacturer warranty, we may refer you to the manufacturer for additional support.5. Restocking Fee
Some returns may be subject to a restocking fee, particularly if the product has been opened or used. This fee will be communicated to you at the time of return.6. Non-Returnable Items
The following items are not eligible for return or refund:- Custom or personalized products
- Software or digital products
- Products with missing serial numbers or tampered packaging